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Delivery Information

Our package shipment

Packages are usually shipped within 3 days after payment is received and shipped via DHL, which can be tracked and delivered without signing. After you place the order, we will reconfirm the delivery contact person, phone number and address with you by email. After receiving your confirmation email, we will hand over the item to the courier. At this time, we will send you an email again. It contains the tracking number of the item and the URL for querying the delivery progress. You can follow and track the location of your item at any time and get an approximate delivery time.

Affected by Covid-19, there will be some delay on the delivery.

Shipping costs include handling and packaging costs as well as postage.

All products on this website are delivered free of charge using the default logistics (DHL). If your logistics provider cannot reach your location, we will replace other logistics providers, which may require you to pay for logistics costs. Please understand , If our logistics provider can deliver the products to your address but you want to use other logistics for delivery, this requires you to bear the logistics costs incurred, please understand.

The size of the box is moderate, but the ceramic product is fragile. Although we will add fillers to protect the product, it may still be broken. Please check the integrity of the package after receiving the item. If it is deformed or Please reject it if it is broken. If the logistics status is changed to signed, we will consider that the product has been successfully delivered.

If you have any questions, please feel free to contact us by email (Email: [email protected]).

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